When you contact your GP surgery, you should be able to see or speak to someone for advice within two working days. The surgery team will decide who they think is best suited to deal with your problem. This could be a GP, a practice nurse, or someone else.
To ensure a good response to your request we operate a mixed appointments system. Most appointments are available on the same day, however a limited number are available to be booked 2 weeks in advance. Therefore by telephoning first thing in the morning, you should be able to be seen that day.
If you need to be seen urgently then please tell the receptionist and your call will be redirected to the triage service. Emergencies will be dealt with as quickly as possible.
Unfortunately the nature of our work means that during some periods of the day we may have no clinical staff on site. We therefore do not provide a “drop-in” service, always telephone, before turning up at the surgery. If you feel your situation is an emergency, then please request an ambulance by phoning 999.
Doctors are available for consultation throughout the day. Each doctor and nurse has specific consulting times.
The normal consultation time is 10 minutes and any overrun on this, impacts on other patients and the remainder of the working day. We would ask for your patience if your appointment is delayed. Whilst there is some leeway we do ask patients who present with multiple issues to arrange another appointment if we are unable to deal with all the points in the allotted time. If a patient feels it is necessary they should request a double appointment.
This practice now operates the above service each day. If you request a house call or an emergency appointment your call will be redirected to the triage service.
Advice to patients abroad
Patients should not contact the practice for assistance whilst outside the UK on holiday or working. We are happy to take calls on administrative issues but we are unable to offer a call back service or to offer any clinical advice in relation to non-recurrent illness. Patient should seek medical assistance from a suitable local medical practitioner.
When one of the doctors is not available in the practice a locum doctor may be employed to see patients at the surgery and for home visits. The other doctors in the practice will be able to help with any queries from patients and provide continuing care until the absent doctor returns.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 09:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
A self certificate is sufficient for periods of 7 days ore less. If your employers requires an additional Doctors certificate for the first 7 days then a fee will be levied.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
The practice has the responsibility for training qualified doctors for a career in general practice. These doctors remain in the practice usually for about one year.
We are also involved in teaching medical and nursing students and we would be grateful if you would accept them as part of the team. We have 2nd year through to 5th year medical students from time to time. They very much appreciate speaking to patients and we would be grateful if you would consider seeing them if asked.
More knowledge is required in all areas of healthcare in order to gain a clearer understanding of disease and how it is managed. We need to conduct clinical research to evaluate the safety and effectiveness of treatments which in turn will lead to improved prevention, earlier and better diagnosis as well as more effective standards of treatment.
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