When you contact your GP surgery, you should be able to see or speak to someone for advice within two working days. The surgery team will decide who they think is best suited to deal with your problem. This could be a GP, a practice nurse, or someone else.
To ensure a good response to your request we operate a mixed appointments system. Most appointments are available on the same day, however a limited number are available to be booked 2 weeks in advance. Therefore by telephoning first thing in the morning, you should be able to be seen that day.
If you need to be seen urgently then please tell the receptionist and your call will be redirected to the triage service. Emergencies will be dealt with as quickly as possible.
Unfortunately the nature of our work means that during some periods of the day we may have no clinical staff on site. We therefore do not provide a “drop-in” service, always telephone, before turning up at the surgery. If you feel your situation is an emergency, then please request an ambulance by phoning 999.
Doctors are available for consultation throughout the day. Each doctor and nurse has specific consulting times.
The normal consultation time is 10 minutes and any overrun on this, impacts on other patients and the remainder of the working day. We would ask for your patience if your appointment is delayed. Whilst there is some leeway we do ask patients who present with multiple issues to arrange another appointment if we are unable to deal with all the points in the allotted time. If a patient feels it is necessary they should request a double appointment.
This practice now operates the above service each day. If you request a house call or an emergency appointment your call will be redirected to the triage service.
Advice to patients abroad
Patients should not contact the practice for assistance whilst outside the UK on holiday or working. We are happy to take calls on administrative issues but we are unable to offer a call back service or to offer any clinical advice in relation to non-recurrent illness. Patient should seek medical assistance from a suitable local medical practitioner.
When one of the doctors is not available in the practice a locum doctor may be employed to see patients at the surgery and for home visits. The other doctors in the practice will be able to help with any queries from patients and provide continuing care until the absent doctor returns.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.