When you contact your GP surgery, you should be able to see or speak to someone for advice within two working days. The surgery team will decide who they think is best suited to deal with your problem. This could be a GP, a practice nurse, or someone else.
Reception staff will ask you for some brief details of the reason you are contacting the practice. The information you provide will help to navigate your request to the right person as quickly as possible. Any information given will be dealt with in the strictest of confidence.
If you wish to make an appointment we ask that you contact the practice as early in the day as possible. You will then receive a call back from a member of our clinical team, who will telephone triage you in the first instance. An assessment will be made and where required, you will booked in for an appointment with the most appropriate person to best meet your individual needs. This could be a face to face or video appointment with a doctor, nurse or one of our other services such as a Physiotherapist.
To ensure a good response to your request we operate a mixed appointments system. Most appointments are available on the same day, however some types of appointments are available to be booked in advance. Therefore by telephoning first thing in the morning, you should be able to be seen that day.
Doctors are available for consultation throughout the day. Each doctor and nurse has specific consulting times.
The normal consultation time is 15 minutes and any overrun on this impacts on other patients and the remainder of the working day. We would ask for your patience if your appointment is delayed. We do ask patients who present with multiple issues to arrange another appointment if we are unable to deal with all the points in the allotted time. If a patient feels it is necessary they should request a double appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible.